Frequently Asked Questions

Our pasta

  • Since traditional fresh pasta is based on eggs and wheat flour, all out products contain at least these two allergens (EGG and GLUTEN). The vast majority of our pasta contains MILK AND DERIVATIVES. You can check the allergens directly in the description of the pasta, in the store page.

  • Pastificio was born in 2024 to offer freshly handmade, high quality pasta. Produced in London, but true to its Italian origins. The most traditional Italian recipes are brought here to re-create a piece of Italy in the heart of London. Pastificio is committed to offer made-to-order dishes, delivered daily to customers’ door steps.

  • We strive to find the best quality ingredients to make our pasta. We use the freshest eggs from Gloucestershire and the finest English flour from the Cotswolds. Whenever possible we prefer to use excellent English produce, exceptions made for the Italian specialties.

  • We pride ourselves on never using any type of additives, therefore, the shelf-life of our products is relatively short. Stuffed pasta tends to absorb the moisture of the filling, especially in vegetarian fillings, which is why we suggest cooking the pasta on the day it is delivered or freezing it immediately (for best results consume fresh).

  • All our pasta should be refrigerated as soon as possible, please do not place any weight on top of the packaging to avoid crushing the pasta. If freezing, make sure to arrange the pasta loosely on a tray and, once completely frozen, place it in a sealed freezer bag. 

  • You will always find vegetarian pasta in our range, take a look in the pasta description.

  • Since traditional fresh pasta is based on eggs and flour, we do not currently offer vegan options. However, you might find a vegan pasta in our range on special occasions. We can also make vegan options on request, please get in touch.

  • Since traditional fresh pasta is based on eggs and wheat flour, we do not currently offer gluten free options.

  • It is easy and quick to cook pasta fresca at home, it normally takes just 2 to 4 minutes. Bring water to the boil, add your pasta and taste before draining to make sure it’s perfectly cooked. Dress your pasta with our additional ingredients and serve immediately. Sit back, relax and tuck in!

Orders and deliveries

  • You will need to register in order to place an order with Pastificio. To be able to shop with us you need to accept our terms and conditions and provide some personal information such as your delivery address. 

  • Our premises are not open to the public therefore orders can only be delivered.

  • We recommend placing your order through our online shop. If you are experiencing any issues please contact us by phone or email. You can find our contact details on the Contact Page. 

  • We are a young and small company, trying to do our best to reach you wherever you are in London. Our delivery services will expand and are currently available mainly in the Boroughs of Camden and Islington, plus a few adjacent post code areas. For more details on which areas we are currently delivering to, please check our post codes delivery list.

  • We offer delivery on Fridays, Saturdays and Sundays: please choose your delivery day at checkout. Delivery is from 12 to 4 pm, we are unable to guarantee a precise delivery time as this is totally dependent on the route and schedule of the driver.

  • We are unable to guarantee a precise delivery time as this is totally dependent on the route and schedule of the driver. Our delivery window is from 12 to 4 pm. 

  • Please leave instructions for our rider on where to leave the parcel (eg. with a neighbour).  

Returns and refunds

  • Unfortunately, we are unable to accept returns of our products as perishable foods cannot be resold. However, please contact us should you have any problem with your delivery and we will do our best to resolve the issue.